Privacy Policy — Orange Car Customer App

Last updated: April 2026

This Policy explains how information is collected, used, shared, and protected when you use the Orange Car customer app (the “App”). Please read it carefully. If you do not agree with these practices, do not use the App.

1. Information We Collect

Information you provide

• Account: name, email address, phone number, password, and profile picture.
• Profile and service: preferences, location, and service history.
• Communications: messages, support requests, feedback, and reviews.
• Payments: billing address and transaction history; payment details are handled by payment providers when used.
• Identity verification: government ID or driver’s license information where applicable.

Information collected automatically

• Device type, operating system, device identifiers, and mobile network information.
• Feature usage, interactions, usage duration, and crash diagnostics.
• Location data, including GPS when you grant permission, and IP address.
• Session identifiers and technical data needed for security and analytics.

Information from other sources

• Authentication data provided by Google Sign-In when you choose to sign in with Google.
• Payment verification or fraud-prevention data from payment providers, where used.
• Information needed from service partners to fulfill a service you request.

2. How We Use Information

• Provide, maintain, and improve the App and its features.
• Create accounts, verify identity, and secure accounts.
• Send service updates and respond to support requests.
• Personalize your experience where available.
• Understand App performance and diagnose crashes.
• Detect and prevent fraud and harmful activity.
• Meet legal obligations and resolve disputes.

3. Legal Basis

Where data protection laws apply, processing may be based on providing the requested service, our legitimate interests in operating and protecting the App, your consent where requested, or a legal obligation.

4. Sharing Information

We do not sell personal information. We may share necessary information with service providers that help operate the App, when legally required, to protect rights and safety, or with your consent. Information may also be transferred as part of a business restructuring or transfer where permitted by law.

Third-party services

The App may rely on Firebase and Google services, including authentication, maps, storage, and databases, and on payment or analytics providers when enabled and used. Those providers process data under their own terms and policies.

5. Security and Retention

We use appropriate technical and organizational measures to protect information in transit and at rest, and limit access to what is needed to operate the service. No method of transmission or storage is completely secure.

We retain information while needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We then delete it or remove identifying details where feasible.

6. Your Rights and Deletion Requests

Depending on applicable law, you may request access to, correction or deletion of your information, restriction of or objection to processing, or a copy of your information; you may also withdraw consent where processing is based on consent. To make a privacy or account-deletion request, email orange.car.speed@gmail.com. We may ask for information to verify your identity before acting on a request.

7. Children

The App is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us so we can take appropriate action.

8. Location and Device Permissions

The App may request location permission to set a pickup point or provide ride features. You can deny or revoke permission in your device settings; some features may then be unavailable. The App requests other permissions only when needed for a feature you use, and you can manage them in device settings.

9. International Transfers

Information may be processed in countries where we or our service providers operate. We use safeguards required by applicable law for such transfers.

10. Changes and Contact

We may update this Policy as needed. We will post the revised version here with its update date and provide additional notice where required by law. For privacy questions or requests, contact us at orange.car.speed@gmail.com or WhatsApp at +1 225 466 1801.